IT Support
Full-time · Amsterdam
IT Support
Application deadline: Monday, February 10th - 09:00 AM (GMT+1)
Are you passionate about technology and solving technical challenges? MR MARVIS is seeking a dedicated IT Support specialist to join our fast-growing team. In this role, you’ll be providing critical support across both our office and retail locations, ensuring seamless operation of all our systems. From troubleshooting day-to-day issues to managing cybersecurity protocols, you’ll be an integral part of our IT infrastructure, helping to shape the technology backbone that supports our ambitious growth.
MR MARVIS is a fast-growing Amsterdam-based online menswear brand that is fully dedicated to delivering the perfect shorts & trousers. After a successful launch in 2016 it has become the #1 shorts brand in the Netherlands! Expanding quickly, with 15 physical stores across some vibrant cities as Amsterdam, Antwerp, Munich and Brussels and online presence in Germany, France, Spain, UK, Italy, Austria, Denmark and Switzerland.
Our mission is to share positive energy around the world and make people feel marvellous. We do so by creating iconic designs, offering best-in class service and driving conscious decisions for people and the planet.
As a clothing brand, we want to take responsibility for the impact we have on the world. We aim for timeless design, conscious choices for more sustainable materials and local European production (handmade in Portugal) - in short we are an advocate of “slow fashion”. That is why we are working every day to reduce our emissions and create value for everyone who comes into contact with MR MARVIS. We are proud that in 2023, we got B Corp certified. This certification is only given to companies that can demonstrate that they make a significant contribution to a better world.
Being a force for good goes beyond producing- and selling sustainably, in the end it’s about people. In line with our mission, we participate in several charity and voluntary activities that in most cases focus on the people who sometimes feel a little less marvellous. Examples include: our employees visit elderly homes and dance with elderly who too often feel lonely, our employees help renovate homes for homeless people, and every year we participate in (and donate to) a charity campaign against child cancer (KiKa).
It is also reflected in various HR choices we’ve made so far: good pension plans and disability insurances, learning & development budgets, trainings & inspirational talks, daily healthy catered lunch (on the house), matching employees donations, monthly well-being budget, free access to coaches & psychologists, and much more.
Helpdesk Support: Troubleshoot issues with software, hardware, and networks for both office and retail environments.
Cybersecurity: Implement and manage security protocols and ways-of-working to protect our data and internal systems.
Email & Communication Tools: Manage and troubleshoot company email systems, collaboration tools (Slack, Google Suite), and video conferencing setups in our meeting rooms.
Device Inventory Management: Keep track of hardware (computers, mobile devices, POS systems (iPads)) used across both office and retail locations.
Device Configuration & Deployment: Setup and deploy new computers, POS systems, mobile devices, and other peripherals for office and retail use.
Mobile Device Management (MDM): Manage company-owned mobile devices used in retail and office environments, including remote troubleshooting and updates.
Software Licensing & Updates: Ensure all software used in the company is up to date and properly licensed. Assign and revoke licences when needed.
Point of Sale (POS) System Support: Set up, configure, and troubleshoot retail Shopify POS systems, including hardware and software.
Network Management for Stores: Set up and maintain network connectivity for new retail locations, including secure Wi-Fi access for staff and our systems.
Store-Specific Tech Support: Provide on-site or remote technical support for retail staff, including troubleshooting hardware and software used in-store.
Networking Support: Maintain office networks, including LAN, WAN, Wi-Fi, and VPN configurations, ensuring secure and reliable connectivity.
Printer and Scanner Maintenance: Install and troubleshoot networked printers, scanners, and other shared devices.
Hardware Procurement & Asset Management: Handle procurement and management of IT assets like laptops, desktops, and peripherals.
IT Policy Documentation: Document IT policies, including usage guidelines for hardware, software, and security protocols.
Vendor Management: Manage relationships with IT service providers, software vendors, and hardware suppliers.
At least 2 years experience in IT support, particularly within a retail and office environment.
Strong problem-solving skills with the ability to troubleshoot and resolve a wide range of technical issues.
Ability to provide support for both macOS and Windows-based systems.
Knowledge of network management, including LAN, WAN, Wi-Fi, and VPN setups.
Experience managing mobile devices and POS systems.
English communication skills and the ability to work independently or as part of a team.
For non-Europeans, an existing valid working permit for the Netherlands is required. Visa sponsorship is not available for this role.
Valid driver's licence.
Knowledge of setting up and maintaining networks and infrastructure. This includes determining what hardware is needed for a new installation on-site.
Ability to configure and manage VPNs to ensure secure access to company networks, especially for remote staff.
Knowledge of managing subscriptions and users in SaaS platforms like Slack, GSuite, or Office 365.
Experience with Shopify (Plus) and Shopify POS (Point-of-Sale).
Experience with Ubiquiti Unifi setup, maintenance and improvement.
Experience with scripting languages like Python or PowerShell to automate simple IT tasks (e.g., batch deployments, updates).
Knowledge of managing data backup systems, especially cloud-based solutions like Google Cloud Backup or other SaaS tools.
Familiarity with third-party integrations for eCommerce platforms (e.g., payment gateways, inventory systems, shipping solutions).
Working knowledge of tools like Jira Service Desk, Zendesk, or other ticketing systems to manage IT requests.
Understanding of cloud security measures (e.g., Google Cloud IAM, AWS security protocols) to protect company data.
Familiarity with creating or executing disaster recovery plans to ensure business continuity during IT failures.
Like every great employer we offer you a competitive salary and the following benefits;
25 vacation days;
A pension scheme, because later is also important;
Mobility allowance in case you live outside of Amsterdam;
All equipment needed to set you up success;
Daily free & fresh lunch served at the office;
25% discount on the entire MR MARVIS collection;
Monthly "Wellbeing budget" for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!
Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App);
Personal development opportunities to help you grow and excel in your role;
Hybrid working with an inspiring office in the heart of Amsterdam.
Working in a fun, international team at a fast growing scale-up;
Amazing team events and weekly Friday drinks with your colleagues.
MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.
Do you want to join our team as our new IT Support? Then we'd love to hear from you!