Customer Experience Agent (German Speaking)

Would you like to join our team?

Winter is just around the corner and that means sales of our newest sweaters, jackets and trousers as well as our famous original products are in full swing. In order to help all our customers in the best possible way, we are looking for additional employees who have a flair and passion for outstanding customer service. 

Are you available for at least 16 hours a week (as of December ideally, based on a 16-40h flex contract), would you like to earn some extra money (alongside your studies or training, for example) and do you find sustainability to be just as crucial as we do as a certified B-Corp? Then apply now - we would love to get to know you!

About our team

The MR MARVIS Customer Experience Team is a group of young, talented people who provide our customers with the best possible service every day. We also like to laugh together and enjoy the free lunch and Friday drinks provided by MR MARVIS. For this position, in addition to working in the Amsterdam office, it is also possible to work partly from home.

About MR MARVIS 

MR MARVIS is a fast-growing clothing brand based in Amsterdam, dedicated to designing the perfect shorts and pants for men. After a successful start in 2016, we are now the number 1 shorts brand in the Netherlands: more people google “MR MARVIS” than the word “shorts”! Our goal is to become the No. 1 shorts brand worldwide, so this is your chance to become part of an early-stage scale-up (and a certified B-Corp).

What you'll do

At MR MARVIS, we offer our customers a first-class service. This is only possible if we manage to offer everyone a unique and personalized experience that puts a smile on their face! As a Customer Experience Agent, your tasks will include:

• Daily customer support via email, phone, chat and social media

• Look for creative ways to delight our customers and go beyond industry standards

• Processing returns and reviews on Trustpilot or other portals

• Be the voice of the customer by improving the customer experience in close cooperation with a well-coordinated team and provide customer feedback to the company

Your Profile

You don't have to fulfill all the points on the list below. We recognize talent and a “can-do” attitude when we see it:

• Registered and resident in the Netherlands (this is mandatory)

• Highly proficient in spoken as well as written German and English (ideally native speaker in German, fluent in English)

• You are available at least 16 hours per week, including at least 8 hours regularly during the weekend.

Please note: Please note: During your first 2-3 weeks at MR MARVIS, we would like to train and familiarize you from the office during the week if possible, so that you can also get to know your team well and always have help at your side if you have any questions. However, due to the public holidays in December, it is possible to work abroad around the holidays or between the years.

After that, the position can be hybrid, i.e. approx. 60% from the office and 40% remotely (in the Netherlands).

What you'll get:

• €16.08 per hour (incl. 9.6% vacation pay and 8% vacation allowance)

• Bonus: up to 10% per month (50% individual KPIs, 50% team KPIs)

• All the equipment you need, including a MacBook;

• Pension scheme to ensure your future is taken care of;

• A daily fresh lunch provided entirely by MR MARVIS;

• Travel allowance if you live outside Amsterdam;

• an inspiring office near the Amstel Hotel;

• Work in an international team at a fast-growing company;

• Cool team events and Friday afternoon drinks;

• Wellbeing budget to use for Swapfiets or other gyms;

• Free unlimited access to OpenUp (coaching/psychologist platform) and Meditation Moments (meditation app);

• 25% discount on all MR MARVIS products

MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.