Customer Experience Agent (French Speaking)
MR MARVIS is looking for you! We are hiring a new part-time (16h minimum per week) French-speaking Customer Experience Agent with a flair and passion for outstanding customer service.
The MR MARVIS Customer Experience Team consists of a group of young, talented people who provide the best possible service to our customers every day. In addition, we also like to laugh together and enjoy the free lunch provided by MR MARVIS and Friday drinks with each other.
All newly hired customer experience agents require an 80-hour on-site training in Amsterdam. Afterwards, in addition to working in our beautiful Amsterdam office, it is also possible to work partially from home. As a rule of thumb we prefer employees to be in the office for 60% (3d/w)
MR MARVIS is a fast-growing shorts & trousers brand for men with a mission to make people feel marvellous and to share positive energy around the world. We do so by creating iconic designs, offering best-in-class service, and driving conscious decisions for people and the planet. Since the start of MR MARVIS in 2016, we have rapidly expanded our (online) presence across Europe. We opened stores in Amsterdam, Antwerp, The Hague, Laren & Munich.
MR MARVIS is the largest Dutch clothing brand to become B Corp Certified. As a B Corp we’re part of a global community of businesses that meet high standards of social and environmental impact. Timeless designs, conscious choice of materials and local European production (responsibly made in Portugal) are all policies ingrained in our brand’s DNA.
You are supporting our customers with incoming questions/comments/inquiries across all channels: mail, phone, chat and social media
Representing the ‘voice of the French customer’: pitch & implement ideas on how we can improve our overall customer experience
You will look for creative ways to delight our customers and go beyond standard customer experience (e.g. sending little gifts, handwritten notes and creating videos) making every pre- and post purchase touch moments one to remember
You support administrative tasks surrounding the customer experience, from handling returns to responding to ratings and reviews online
Tracking your own performance and provide customer feedback to the company.
What you'll bring
You don't have to meet all of the requirements in the following list. We recognise talent when we see it.
Highly proficient in spoken as well as written French and English;
You are enthusiastic, empathetic and easy to talk to;
You are quick in recognising and analysing problems and are thorough at finding solutions;
Experience in a customer facing role is a plus (e.g. customer service, sales or hospitality);
You are available for at least 16 hours per week, at least one day per weekend.
€13,50-€15,00 per hour (depending of age, experience and availability);
Monthly bonus up to 10% on top of your salary;
25% discount on the entire MR MARVIS collection;
€20 monthly "wellness budget" to use for ClassPass, Swapfiets and several gyms;
Free unlimited access to OpenUp (coaches/psychologists) and Headspace (meditation app);
A pension scheme, because later is also important;
Mobility allowance in case you live outside of Amsterdam;
All equipment needed to set you up success, including a MacBook;
Daily free & fresh lunch served at the office;
Training, both internal and external;
An inspiring office in the heart of Amsterdam;
Working in a fun, international team at a fast growing scale-up;
Amazing team events and weekly Friday drinks with your colleagues.
MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.
Excited? Are you our next Customer Experience Agent, providing the best possible experience to our French customers? We would love to hear from you.