Customer Experience Agent (Dutch Speaking)

About the job

Are you available for at least 32 hours a week, enjoy helping people and do you find sustainability to be just as crucial as we do as a certified B-Corp? Then apply now - we would love to get to know you! 

About MR MARVIS 

MR MARVIS is an Amsterdam-based men's clothing brand launched in 2016, dedicated to creating the perfect shorts, trousers and tops. We are the largest Dutch clothing brand with a B Corp Certification; a label which is only awarded to companies that demonstrably make a positive impact and contribute to a better world. You’ve probably spotted us in vibrant cities such as Amsterdam, Antwerp, Munich and Brussels and we have a strong online presence across Europe.

A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS. To make our employees feel marvellous, we offer pension schemes and disability insurance and give them the opportunity to invest in personal growth and development.

What you'll do

At MR MARVIS, we offer our customers a first-class service. This is only possible if we manage to offer everyone a unique and personalized experience that puts a smile on their face! As a Customer Experience Agent, your tasks will include:

• You are supporting our customers with incoming questions/comments/inquiries across all channels: mail, phone, chat and social media

• Representing the ‘voice of the Dutch customer’: pitch & implement ideas on how we can improve our overall customer experience

• You will look for creative ways to delight our customers and go beyond standard customer experience (e.g. sending little gifts, handwritten notes and creating videos) making every pre- and post purchase touch moments one to remember

• You support administrative tasks surrounding the customer experience, from handling returns to responding to ratings and reviews online

• Tracking your own performance and provide customer feedback to the company.

What you'll bring

You don't have to meet all of the requirements in the following list. We recognise talent when we see it.

• Highly proficient in spoken as well as written Dutch and English;

• Danish, Spanish, Italian and Polish are a plus

• You are enthusiastic, empathetic and easy to talk to;

• You are quick in recognising and analysing problems and are thorough at finding solutions;

• Experience in a customer facing role is a plus (e.g. customer service, sales or hospitality);

• You are available for at least 32 hours per week, at least one day per weekend.

What you'll get

Like every great employer we offer you a competitive salary and the following benefits;

• 25 vacation days;

• A pension scheme, because later is also important;

• Mobility allowance in case you live outside of Amsterdam;

• All equipment needed to set you up for success;

• Daily free & fresh lunch served at the office;

• 20% discount on the entire MR MARVIS collection;

• Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!

• Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App);

• Personal development opportunities to help you grow and excel in your role;

• Hybrid working with an inspiring office in the heart of Amsterdam.

• Working in a fun, international team at a fast growing scale-up;

• Amazing team events and weekly Friday drinks with your colleagues.

MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.